Overview

ShopVerse ships to customers worldwide. This page explains how long orders take to process and deliver, how tracking works, and what happens if something goes wrong along the way.

Order processing

Once your payment is confirmed, we prepare your order for dispatch. Processing usually takes 1-3 business days. You will receive a confirmation email as soon as your order is placed.

Delivery times

Delivery time is counted from the date you place your order and depends on your location and the shipping method used. As a guide:

• Processing: 1-3 business days
• Transit: typically 7-17 business days, depending on your country
• Total: 10-20 business days from your order date

These are estimates, not guarantees. Customs checks, public holidays, and carrier delays can occasionally add extra days.

Shipping costs

Any shipping cost that applies to your order is shown at checkout before you pay. There are no hidden charges added after you place your order.

Where we ship from

To offer a wide range of products, your order is fulfilled by our trusted supplier and partner warehouses and shipped directly to you. This means your parcel may arrive in packaging that differs from what you expect, and items in the same order may sometimes arrive in separate parcels.

Tracking your order

When your order ships, we send you a tracking number by email (and by WhatsApp if you contacted us there). Tracking can take 2-3 days to start showing updates after dispatch. This is normal and does not mean your parcel is lost.

Customs, duties and taxes

Depending on your country, your parcel may be subject to import duties or taxes charged by your local customs authority. These charges are not included in our prices and are the responsibility of the customer.

Delayed or lost parcels

If your order has not arrived within the estimated delivery window, please contact us and we will check on it with the carrier. If your parcel is confirmed lost, or has shown no tracking movement for 30 days, we will arrange a replacement or a full refund, whichever you prefer.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, contact us immediately. Once an order has been dispatched, we may not be able to change the address, and we cannot be responsible for parcels delivered to an incorrect address provided at checkout.

Questions about your order

If you need help with shipping or tracking, reach out any time.