Overview

We want you to be happy with what you order from ShopVerse. If something isn’t right, this page explains how returns, exchanges, and refunds work.

Eligibility for returns

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order number or confirmation email)

Some items cannot be returned, including intimate or personal-care goods, and items marked as final sale at checkout.

Damaged or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item. We’ll arrange a replacement or a full refund at no extra cost to you.

How to start a return

• Email or WhatsApp us with your order number and the reason for your return
• We’ll confirm your return and provide next steps, including the return address if applicable
• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund

Refunds

Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take a little longer for the refund to appear in your account.

Shipping costs

Original shipping costs are non-refundable, except in cases where the item arrived damaged or incorrect due to our error. Return shipping costs are the customer’s responsibility unless the return is due to our mistake.

Order cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has been shipped by our supplier, it can no longer be cancelled and will need to follow the standard return process instead.

Questions about your return

Reach out anytime and we’ll walk you through it.